Q: What payment methods do you accept?
A: You can pay by credit card, Amazon Pay, Apple Pay , Google Pay , PayPal , deferred payment (Payday), smartphone payment (QR code), and au PAY.
Please refer to the following for each payment method.
■ Credit card payment
We accept VISA / Master card / AMEX / JCB .
■ Amazon Pay
You can pay using your credit card information registered on Amazon.co.jp .
■ Apple Pay
You can pay using the credit card information registered with Apple Pay.
■ Google Pay
You can pay using the credit card information registered with Google Pay.
You can pay using the credit card information registered with PayPal.
■ Deferred payment (payday)
You can pay using pay later.
■ Smartphone payment
PayPay, LINE Pay, Merpay, au PAY are available.
Q: When do payments occur?
■ Credit card / Amazon Pay / Apple Pay/ Google Pay/ For PayPal
You will be charged when your order is confirmed.
■ In the case of pay later
The payment for the current month will be billed in the following month, so please pay by convenience store payment, bank transfer, or account transfer by the 10th day of the following month.
Q: Can I change the payment method after completing the order?
A: Due to the specifications of the order system, it is not possible to change the payment method after the order has been confirmed. Thank you for your understanding.
If you wish to change the payment method, you will need to cancel your order and place a new order.
If you wish to cancel your order, please follow the [ Q: Can I cancel my order? 】Please confirm.
* Please note that the product may be sold out before you can order again.
*Cancellations may not be accepted depending on the timing of contacting us or the products ordered (sale products that cannot be canceled, etc.).
*If you use a coupon, it cannot be reapplied after cancellation.
Q: Can I change the billing information specified for credit card payment?
A: Due to the specifications of our ordering system, we are unable to accept changes to the billing address, address, or phone number.
Thank you for your understanding.
Q: An error occurred when I chose credit card payment
A: If the payment is not completed and an error occurs, the possible causes are as follows.
- Incorrect card details (card number, security code, etc.)
- the card has expired
- Denial of payment by card company
Since neith.onlinestore cannot identify the cause, please ask your credit card company for details.
Q: Can I delete or change the credit card information used when ordering?
A: Credit card information entered at the time of ordering cannot be deleted or changed later.
In addition, neith.onlinestore does not store customer credit card information, so we are unable to confirm the details of your card information. Thank you for your understanding.