About payment
Q: What payment methods do you accept?
A: Credit card, Apple Pay , Google Pay , PayPal , bank transfer,
You can pay by convenience store payment .
Please refer to the following for each payment method.
■ Credit card payment
We accept VISA / Master card / AMEX/JCB .
■ Amazon Pay
You can pay using your credit card information registered on Amazon.co.jp .
■ Apple Pay
You can pay using the credit card information registered with Apple Pay.
■ Google Pay
You can pay using the credit card information registered with Google Pay.
■ PayPal
You can pay using the credit card information registered with PayPal.
■Bank transfer / convenience store payment After completing the order, we will send you an email regarding payment from the payment service KOMOJU [no-reply@komoju.com] .
Please check here and complete the payment within the deadline.
The payment deadline is [within 7 days] after the order is confirmed .
*If payment cannot be confirmed by the deadline, the order will be automatically canceled. Payment cannot be made after cancellation.
*The transfer fee will be borne by the purchaser. Please refer to the following for the amount of fees.
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Bank Transfer: Depends on your financial institution.
Convenience store payment: [ 190 yen ( tax included ) ]
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Q: When will payment occur?
A: Please check the following.
■Credit card/Amazon Pay/ Apple Pay/ Google Pay/ PayPal
You will be charged when your order is confirmed.
■Bank transfer/convenience store payment Payment is made based on the information provided in the payment email.
Please complete the payment within [7 days] after completing the order.
Once payment is confirmed at neith. online store, the item will be shipped.
* After completing your order, we will send you an email regarding payment from KOMOJU [ no-reply@komoju.com ], a payment agency service. We recommend that you set up your e-mail service in advance to receive e-mails.
<Caution>
The transfer fee for bank transfer and convenience store payment will be borne by the purchaser.
Please refer to the following for the amount of fees.
Bank Transfer: Depends on your financial institution.
Convenience store payment: [ 190 yen ( tax included ) ]
Q: Will I receive a payment confirmation email?
A: Bank transfer
Once we have confirmed the payment, we will send you an automatic e-mail from KOMOJU [no-reply@komoju.com], our payment agency service.
■ KOMOJU /convenience stores / others
Once we have confirmed the payment, we will send you an automatic e-mail from KOMOJU [no-reply@komoju.com], our payment agency service.
■ Credit card payment
Payment is completed at the time of ordering.
If you do not receive an order completion email and are unsure whether your order has been completed correctly, please contact us using the inquiry form.
Q: Can I change the payment method after completing the order?
A: Due to the specifications of the order system, it is not possible to change the payment method once confirmed. Thank you for your understanding.
If you wish to change to another payment method after completing your order,
You will need to cancel your order and purchase the desired product again.
If you wish to cancel this order ,
Q:Can I cancel my order? Please confirm.
* Please note that the product may be sold out before you can order again.
*Order cancellation may not be accepted for some ordered products, such as non-cancellable products.
Q: Can I change the payment method after completing the order?
A: Due to the specifications of the order system, it is not possible to change the payment method after the order has been confirmed.
If you wish to change the payment method, you will need to cancel your order and place a new order.
If you wish to cancel this order ,
Q:Can I cancel my order? Please confirm.
*Cancellations may not be accepted depending on the timing of contacting us or the products ordered (sale items that cannot be canceled, etc.).
*If you use a coupon, it cannot be reapplied after cancellation.
* Please note that the product may be sold out before you can order again.
Q: Can I change the billing information specified for credit card payment?
A: Due to the specifications of our ordering system, we are unable to accept changes to the billing address, address, or phone number.
Thank you for your understanding.
Q: An error occurred when I chose credit card payment
A: If the payment is not completed and an error occurs, the possible causes are as follows.
- Incorrect card details (card number, security code, etc.)
- the card has expired
- Denial of payment by card company
Since neith.store cannot identify the cause, please ask your credit card company for details.
Q: Can I delete or change the credit card information used when placing an order?
A: The credit card information entered at the time of ordering cannot be deleted or changed later.
In addition, since neith. online store does not retain customer credit card information,
We are unable to confirm the details of your card information. Thank you for your understanding.