Legal notice
About sales price
The sales price will be the displayed amount (display price / consumption tax included).
About charges other than product price
Shipping is free for purchases over 15,000 yen (including consumption tax).
For purchases of less than 15,000 yen, a shipping fee of 300 yen (tax included) will be charged for single GOODS purchases, and 700 yen (tax included) for other items.
*However, customers in Okinawa and remote islands will be charged a shipping fee of 1,600 yen (including tax) regardless of the purchase price.
* Shipping charges to overseas are as follows.
Southeast Asia 5,500 yen
South Korea, Taiwan, China 4,000 yen
Europe, America, Oceania, etc. 10,000 yen
Payment fee:
If you use Pay-Dee and pay at a convenience store, a prescribed fee of ¥356 will be charged. In addition, if payment is made by bank transfer using pay-in, a predetermined transfer fee will be charged.
Method and timing of payment (consideration)
Payment method: Credit card, Amazon Pay, Apple Pay , Google Pay , PayPal , Payday, smartphone payment (QR code), au PAY can be used.
Payment period: Credit card, Amazon Pay, Apple Pay , Google Pay , PayPal payment will be confirmed at the time of ordering the product.
If you use pay later, the payment will be as follows.
We will issue an invoice on the 1st day of the following month, and will notify you by email or SMS (short message) by the 3rd day of the following month.
Payment methods are convenience store payment (convenience store installation terminal), bank transfer and account transfer.
Depending on the payment method, a fee will be charged for each monthly payment (billing). In the case of convenience store payment, the transfer fee is 356 yen (tax included), and in the case of bank transfer, the customer will be responsible for the transfer fee. In the case of fund transfer, no payment fee will be charged.
Once the order is completed, the payment method cannot be changed, so please check carefully before using.
Special terms for returns
If the product is different from what you ordered or if the product is defective, please contact us within 7 days after receiving the product. We will exchange it for a new product.
Regardless of whether or not the product is defective, it can be returned within [7 days] from the date of product arrival. Please refer to our refund policy for more information.
In the case of a return due to customer's convenience, the customer is responsible for the shipping fee.
Product delivery time
We will ship the product within 3 business days after confirming your order or confirming your payment. Please check each product page for reserved products.
In addition, if we cannot ship within the deadline due to circumstances such as stock status, we will consult with you on how to deal with it by email.
Items will be delivered using a courier, but the delivery time will take standard delivery days depending on the delivery address. In addition, please note that there may be slight delays due to weather and transportation company circumstances.
inquiry
Inquiries by e-mail will generally be responded to on the next business day, so please understand in advance that inquiries may be made before or after Saturdays, Sundays, and holidays.
Name and contact information of the store operator
Operator: neith.tokyo Co., Ltd.
Representative: Naomi Yoshida Location: 3-14-3-902 Sendagaya, Shibuya-ku, Tokyo 151-0051
Phone number: 03-4361-1691
Email address: support@neith.tokyo
*For inquiries, please use the contact form at the top of the site.