About returns and exchanges
Q: Can I return the product?
A: Except for some products, returns are possible.
Please send the following prescribed information from the top of the site and the contact form within [within 7 days] from the date of arrival of the product .
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order number:
Product name/color:
Reason for return: *Because the size does not fit, etc.
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* Please contact us using the [e-mail address used when ordering].
*Please complete the return procedure within [ 7 days] from the date neith.onlinestore customer support contacts you.
*When returning an item, please be sure to include the delivery note attached to the item.
* In the case of a return due to customer's convenience, the shipping fee is borne by the customer.
Please note that shipping costs for shipping from neith.onlinestore cannot be refunded.
■ Items not eligible for return
-If there is no contact from the inquiry form in advance
-When [ 8 days or more] have passed since the product arrived
-Worn , retouched, laundered and cleaned items
-If the product is damaged, defaced or lost
-Products with odors, stains, or scratches from the customer
-The product (including the box and accessories) returned to us is in a significantly different condition than when it was delivered.
-If the invoice has been discarded
Q: What should I do with the box/packaging when returning an item?
A: Please check the following.
■ Return of shoes
When returning shoes, please prepare another packing material (box or bag). Please put the product in the shoe box it was delivered in and wrap it in another packing material before sending it.
*Affix the shipping label directly to the shoe box at the time of delivery, and be careful not to ship it.
■ Returns other than shoes
The packaging box for returning the product may be different from the one in which it was delivered.
*When returning an item, please be sure to include the "statement of delivery" attached to the item.
*We are not responsible for any accidents or troubles such as damage or loss after the return procedure.
Q: The product I received was damaged or soiled.
A: We are very sorry if the product is damaged or soiled.
Would you be able to contact us from the contact form at the top of the site within [within 7 days] of the arrival of the product?
After checking with the person in charge, we will arrange the new product as soon as possible.
*If we are unable to exchange the product due to the sales situation, we will issue a refund.
Q: I received a different product than what I ordered.
A: We are very sorry if you received a product different from your order.
Would you be able to contact us from the contact form at the top of the site within [within 7 days] of the arrival of the product?
After checking with the person in charge, we will arrange the correct product as soon as possible.
*If we are unable to exchange the product due to the sales situation, we will issue a refund.
Q:Can I exchange it?
A: Please check the following.
■ Before the arrival of the product
It is not possible to exchange for size, color, or other products due to customer's convenience.
If you wish to exchange for a different size or color after confirming your order, you will need to cancel your order and purchase the desired product again.
If you wish to cancel, please check the [Q: Can I cancel the order? 】Please refer to.
■ After the arrival of the product
It is not possible to exchange for a different size, color, or other product due to customer's convenience.
If you wish to exchange for a different size or color after receiving the product,
After returning the product you have, you can purchase the desired product again.
If you wish to return an item, please let us know your [order number] and [product name] from the contact form at the top of the site .
*Shipping costs for reordering will be borne by the customer.
* Please note that the product may be sold out before you place another order.
*The shipping fee for shipping from neith.onlinestore cannot be refunded.
■ Defective product
In the unlikely event that you receive a defective product, we will accept returns or exchanges.
We apologize for the inconvenience, but please let us know your [order number] and [product name] from the contact form on the top of the site [within 7 days] from the date of arrival of the product.
*If possible, please contact us after attaching the photo data of the problem area of the product.
*If we are unable to exchange the product due to the sales situation, we will issue a refund.