About your order
Q: I haven't received an order completion email. Have you placed your order?
A: When your order is successfully completed, we will send an "order completion email (automatically sent)" to the email address you used when ordering. If you do not receive the email, please check your spam box.
In addition, we recommend that you set the reception permission for the following e-mail addresses in advance.
Automatic email address: support@neith.tokyo
Automatic e-mail address for convenience store payment:
no-reply@komoju.com
*It may take some time to send the email.
*If you have registered an account, you can also check your order history on the account page.
Q: Can I change the size or color after completing the order?
A: Due to the specifications of the order system, it is not possible to change the details of an order once confirmed. Thank you for your understanding.
If you wish to exchange for a different size or color after completing your order, you will need to cancel your order and purchase the desired product again.
If you wish to cancel, please refer to the following Q&A.
* Please note that the product may be sold out before you can order again.
*Order cancellation may not be accepted for some ordered products, such as non-cancellable products.
Q:Can I cancel my order?
A: It is possible as long as the product is not prepared for shipment.
Please note that once an order has been prepared for shipment, it cannot be cancelled.
* Due to the specifications of the order system, it is not possible to partially cancel the ordered product. Please note.
*Order cancellation may not be accepted depending on the ordered product (sale products that cannot be canceled, etc.).
*If you use a coupon, it cannot be reapplied after cancellation.
If you would like to cancel your order, please contact us using the email address you used when placing your order, and fill out the [Order Number] on the inquiry form and let us know that you wish to cancel.
<Caution>
・Customer support response time We will check the shipping status of the product after receiving your inquiry.
Please note that it may not be possible to cancel depending on the timing.
Also, neith. online store customer support is open from 11:00 to 19:00 on weekdays.
Inquiries received outside business hours on weekends and holidays will be handled in order after business resumes, so we cannot respond immediately. Please note.
Q: Can I cancel part of my order?
A: Due to the specifications of the order system, it is not possible to partially cancel an order.
Q: Do I secure the product when I put it in the cart?
A: It will be secured at the time of order completion, and it will not be secured when it is in the cart. Please note.